Contact information

Last Updated: November 25, 2025

Get in Touch

For questions, concerns, or support regarding your order or our products, please contact us at:

Email: info@iburngear.com

We typically respond within 1-2 business days.

Customer Support Hours

Monday – Friday: 9:00 AM – 5:00 PM HST (Hawaii Standard Time)
Saturday – Sunday: Closed

Holidays: We observe major U.S. holidays and may have delayed response times during those periods.

What We Can Help With

* Order status and tracking inquiries
* Product questions and sizing assistance
* Returns and replacements (defective, damaged, or misprinted items only)
* Shipping and delivery concerns
* General inquiries about iBurn products and brand
* Wholesale or bulk order requests

Please include your order number in your message for faster assistance.

Response Time

We strive to respond to all inquiries within 1-2 business days. During peak shopping seasons (Black Friday, holidays, major product launches), response times may be slightly longer.

For order-related inquiries, please allow up to 48 hours for a reply.

Business Information

iBurn Gear
Location: Hawai'i, United States
Website: iburngear.com
Email: info@iburngear.com

Note: We are a small, independent microbrand. All products are made-to-order and fulfilled through trusted third-party partners via Printful. Please allow 1-2 business days for email responses and refer to our Shipping Policy for production and delivery timeframes.